FEATURE CUSTOMER

Meet RANDALL'S OFFICE CENTER

Keeping track of customer orders on account can be next to impossible using only the cash register. Jamie Talbot of Randall's Office Center in Port Hope, Ontario agrees. He is a firm believer in the benefits of Infocorp's Order Entry module.

Fully integrated with Softwear/POS™, the Order Entry module is a necessity for retailers who need to track their orders quickly and efficiently. Understand Their Choice "We've been using Order Entry for four years now and it's the main reason we purchased Softwear/POS™", declared Jamie. "We sell commercial office supplies to businesses ranging from a doctor's office to a company with one thousand employees. With speed being the key, Order Entry allows us to process the order the next business day. That saves us a day in processing per order, and we are able to invoice the customer the day after delivery so payment isn't delayed."

Explore the Solution
States Jamie: "The back order tracking function of Order Entry has saved us a lot of time and confusion. If an item is out of stock, it is back-ordered and filled every time the Suggested Reorder Report is processed. You can ship the rest of the order and print an invoice just for those items. Once the back-ordered item is available, it is shipped automatically and an invoice is processed at that time. This process reduces errors and improves customer service."

Examine the Benefits
Order Entry Highlights by Jamie:

• It speeds up processing. You don't need to physically go to the warehouse to check for items.
• You can print a pick list, and send it with the order. Once confirmation has been received from the customer, it is entered into Softwear/POS™. An invoice is printed and mailed out.
• You can design your own order form and invoice. It will look professional and will contain all pertinent information, including any special handling instructions.
• You can check the status of the customer's order at any time.
• All taxes and discounts are calculated for the item, producing the correct price.

Concludes Jamie, "The Order Entry module in Softwear/POS™ does the job." Uncover this hidden treasure in Softwear/POS™ and put it to work for you!

Thanks to Jamie Talbot of Randall's Office Center for sharing his knowledge and expertise.